Borrower FAQ

When does the new Hub go live?

The full Hub with onchain actions becomes the standard for all borrowers on May 21, 2026.

Do I need to do anything to migrate?

No. Your organization, legal entities, and existing loans have already been migrated. You will receive a one-time email setup link when the new Hub becomes the standard for your account.

How do I log in? Do I still need a wallet?

Login is with your email at https://app.maple.finance/borrow. You only need a wallet when you take an onchain action - for example, accept a new loan or make a payment. This means anyone on your team can be added as a user and view your loans, even if they are not DeFi-native.

Will the old dashboard still work?

Yes, the old dashboard will still be live until June 30, 2026. After that, it will be retired.

Can I add additional users from my team?

Yes, navigate to Account Settings → Team Management from inside the Borrower Hub. You can assign roles per user. If you want us to set users up for you, message us on Telegram or email [email protected].

What if my organization has multiple legal entities?

All your entities live under one organization view. You can easily see each individual entity's amount borrowed and collateral or view consolidated balances across them.

Where do I make payments?

Inside the Borrower Hub, on each loan. Connect a wallet from your account when prompted.

Who do I contact if something breaks?

Reply on your existing Telegram channel with us, or email [email protected]. The old dashboard remains live if you need to take a time-sensitive action.

How is my login secured?

Login uses email with an access code or Google OAuth. Two-factor authentication via one-time codes and passkeys is supported, and you must enable it to take actions.

Is my email address used for anything beyond login?

Your email is used for account login, transactional notifications (margin call alerts), and security alerts. It is not used for marketing without your explicit consent.

What data does Maple hold about my organization?

The same data Maple has always held: your organization name, legal entity structure, the wallets you have used to take loans, and the loans themselves. The new Hub adds email addresses for the users you have added, as well as authentication metadata (login timestamps, IP addresses, and devices).

Where is my data stored, and who can access it?

Data is stored on encrypted infrastructure with reputable cloud providers. Internal access at Maple is role-limited. We do not give third parties access to your data outside of legally required disclosures.

Have Maple's smart contracts been audited?

The smart contracts have been audited by Sherlock, Spearbit and other leading security firms. Full details here: https://docs.maple.finance/technical-resources/security/security

Why did you move to email login? Is it less secure than a wallet?

Email login is more accessible - anyone on your team can use it without having access to your wallet. It is not a replacement for wallet-based signing. Onchain actions - accepting new loans, payments, refinances - still require a wallet signature. The wallet remains the source of truth for funds; email is the source of truth for who can view and operate the Borrower Hub.

What if my email is compromised?

An attacker with access to your email wouldn't be able to access your account due to the required MFA. If they manage to compromise both and access the account, they could view loan information but cannot move funds - every onchain action requires a wallet signature, which is independent of email login.

Does Maple have access to my wallet?

No. Maple never has access to your wallet's private keys. Wallet connection inside the Hub is read-only until you sign a transaction - and only you can sign.

What is your incident-response policy if there's a security event?

Telegram and email notifications go out as soon as an incident is identified. The team is reachable 24/7 for institutional borrowers via the existing Telegram channel.

How can my information security team review your security posture?

Email [email protected] with a brief description of the review you need.

What happens if I leave Maple? Can I delete my data?

On request, we delete all PII associated with your organization, subject to legal retention requirements (anti-money-laundering and tax records). Smart contract data on the public blockchain is, by its nature, permanent.